What are the Benefits of Managed IT Services for Hotels?
What do guests enjoy most about staying in a hotel? Of course, the cleanliness and comfort of the hotel rooms is a critical factor. The amenities are important as well, such as pools, hot tubs, fitness centers and complimentary breakfast. However, it is important to remember that 21st century guests require 21st century service, and so a hotel must prioritize technology.
Today, that means investing in a wide range of IT solutions that will make a big difference for your guests as well as your staff. In today’s blog, the experts at FX Technology explain the advantages of Managed IT Services for hotels.
Ensure Your Network is Always Online
When it comes to hotel technology, advanced IT solutions are becoming standard fare. From credit card payments to digital room keys to feature-rich customer data systems, 21st-century technology has become a necessity for modern hotel operations. As guest’s expectations continue to escalate, so must your priorities for convenient payment systems, advanced technology for guest rooms, and network security. With managed IT services from FX Technology, you can be sure that your computer system is always online.
Ensure Your Guests are Protected
We make help you establish safe and secure hotel-wide Wi-Fi, protecting all of your guests.
When you choose our trusted service you never have to compromise the digital and personal privacy of your guests. Each guest will be able to securely check emails, scroll through social media feeds, and complete last minute business online. Deliver reliable and secure network access for your guests with managed IT services from FX Technology.
Ensure Clear and Complete Communication for Staff and Guests
It’s no secret that the hotel industry thrives on clear and convenient communication with guests. One way to ensure excellent communication for your staff and your guests is the use of advanced VoIP phone systems.
When guests call to book a room, you can deliver efficient customer service with feature-rich call menus and custom audio options. VoIP also makes it possible to create a digital recording of every call, for great customer service and quality assurance. Enjoy crystal clear call quality throughout your hotel with VoIP phone service from FX Technology.
Cloud-Based Technology
Another benefit of Managed IT is reliable cloud-based technology. Using a cloud-based property management system (PMS) enables hotel staff to easily access and edit customer data in real-time. Your staff can conveniently update guests’ profiles and quickly check relevant details and information, such as room preferences and food restrictions. By increasing customer satisfaction, guest loyalty can be enhanced tremendously.
At FX Technology, we offer Cloud Backup Solutions to secure backups of your important customer data. When you edit files and save them to your computer, they are automatically stored safely in the cloud.
IT Services from FX Technology
Since technology in the hospitality industry is constantly evolving, it’s important to stay ahead of the game. There’s no need for you to hire an entire IT support staff. Let our experienced team deliver cost-effective Managed IT services for your company. Contact us today to discover everything we can offer.